Privacy policy

Table of Contents

Introduction

1. Information We Collect

• Personal Information
• User Account, Password and Security
• Payment Information, Billing Details
• Service Information
• Automatically Collected Information
• Cookies and Tracking Technologies
• Third-Party Data

2. How We Use Information

• Service Delivery
• Communication and Marketing
• Legal Compliance

3. Data Sharing and Disclosure

• Third-Party Service Providers
• Legal Requirements
• Business Transfers

4.Data Security

• Encryption
• Access Controls
• Security Audits and Monitoring

5. Data Retention

• User Rights
• Right to Access
• Right to Rectification
• Right to Erasure (Right to be Forgotten)
• Right to Restrict Processing
• Right to Object
• Right to Data Portability
• Right to Withdraw Consent
• Right to Lodge a Complaint

6. Opt-Out of SMS and Email Communications

• How to Opt-Out of Email Communications?
• How to Opt-Out of SMS Communications?
• Service-Related Communications
• Processing Time

7. Data Security

• Encryption
• Access Controls
• Data Anonymization Practices
• Third-Party Security

8. Cookies and Tracking Technologies

• What Are Cookies?
• How We Use Cookies
• Your Choices Regarding Cookies
• Consent to Use Cookies

9. Changes to the Privacy Policy

• Notification of Changes
• Material Changes

10. Contact Information

11. Confidentiality And Privacy Policy

• Photos and Media
• Social Media
• Client Privacy and Protection of
• Personal Information

Introduction

At NG Solutions Cleaning, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services. We understand the importance of maintaining the confidentiality of your information and ensure compliance with applicable privacy laws and regulations. Please note that the use of the Site constitutes your acceptance of this Policy. This Privacy Policy is incorporated by reference into the NG Solutions Cleaning Terms of Use and Service. Any capitalized terms used and not defined in this Privacy Policy shall have the meaning given to them in the Terms of Use and Service. 

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. We encourage you to read this policy carefully to understand how we handle your personal data.

1. INFORMATION WE COLLECT.

We collect various types of information to provide and improve our services. The types of information we collect include:

1.A. Personal Information.

Collection of your Personal Information. Some of the materials available on the Site may require prior registration to access. If you decide to access such materials you will be required to register. We may refuse to grant you, and you may not use, a user name, email address or screen name that is already being used by someone else; that may be construed as impersonating another person; that belongs to another person; that violates the intellectual property or other rights of any person; that is offensive; or that we reject for any other reason in our sole discretion. When you complete a registration with us, you will be required to provide certain personal information. You agree that such information will be true, accurate and complete, and that you will update this information promptly when it changes. If you provide any information that is untrue or inaccurate, not current, or incomplete, or if we suspect that your information is untrue or inaccurate, not current, or incomplete, we may, in our sole discretion, suspend or terminate your right to access any material for which registration is required. Any personally identifiable information supplied hereunder will be subject to the terms of the Privacy Policy.

Personal information refers to details that specifically identify you, such as:

Name: To personalize our services.                                                                                                                                              Email Address: For communication, including service confirmations and updates.
Phone Number: To provide reminders and resolve service-related issues.
Physical Address: Required for service delivery and billing purposes.

1.B. User Account, Password and Security.

You are the sole authorized user of your account. You are responsible for maintaining the confidentiality of any username, password and account provided by you or us for accessing the Site. You are solely and fully responsible for all activities that occur under your password or account, except that NG Solutions Cleaning may, in certain circumstances, access your account to make changes that you request. NG Solutions Cleaning has no control over the use of any User's account by the User or third parties and expressly disclaims any liability derived therefrom. Should you suspect that any unauthorized party may be using your password or account or you suspect any other breach of security, you must contact us immediately at [email protected]

1.C. Payment Information, Billing Details.

This includes your credit card number, expiration date, and billing address, which are used for processing payments. We ensure this data is handled securely.

1.D. Service Information.

Information related to the types of services you request, frequency of service, and any special instructions you provide (e.g., preferences for cleaning products).

1.E. Automatically Collected Information.

Device Information: We collect information about the device you use to access our website, including the IP address, browser type, and operating system.

Usage Data: We gather information on how you navigate and interact with our website, such as pages visited, time spent on pages, and clicks on certain links. This helps us optimize user experience.

1.F. Cookies and Tracking Technologies.

We use cookies and similar tracking technologies to monitor activity on our website and store certain information. You can control cookie preferences through your browser settings.

1.G. Third-Party Data.

In some cases, we may collect information from third-party service providers or publicly available sources to enhance our services or for verification purposes.

2. HOW WE USE INFORMATION.

We use the information we collect for various purposes to ensure that we deliver high-quality services and maintain effective communication with our clients. The main uses of your information include:

2.A. To Provide and Manage Services.

Service Scheduling and Delivery: We use your personal and service-related information to schedule, manage, and deliver the services you request.

Service Customization: Based on your preferences, we may tailor our services to meet your specific needs (e.g., using eco-friendly products, special cleaning requests).

2.B. To Process Payments (Billing and Payments).

Your payment information is used to process payments for services, send invoices, and ensure proper billing.

2.C. To Communicate with You.
Service Updates:

We use your contact information (email and phone number) to send confirmations, reminders, and important updates related to your cleaning appointments.

 
Emails. We may send you confirmation and transactional emails related to our services. Additionally, NG Solutions Cleaning may reach out with promotional emails about services we believe may interest you. You can unsubscribe from these promotional emails at any time by clicking the unsubscribe link at the bottom of our emails or by contacting us directly.

Customer Support: We use your contact information to respond to your inquiries, address concerns, and provide ongoing customer support.

2.D. To Improve Our Website and Services (Analytics).

We analyze user behavior and trends on our website to improve functionality, user experience, and service offerings. This includes evaluating how visitors use the site to identify areas for enhancement.

2.E. Marketing and Promotions.

Promotional Offers: With your consent, we may use your email or phone number to send marketing messages, such as promotional offers, discounts, or updates on new services.

Targeted Ads: We may use anonymized data to deliver relevant advertisements on third-party platforms (e.g., social media). These ads are tailored based on your past interactions with our website.

2.F. Legal Compliance and Obligations.

We may use your information to comply with applicable laws, regulations, or legal processes. This includes using data for audits, fraud prevention, and safeguarding against unauthorized activities.

2.G. Operational Purposes (Internal Audits and Data Analysis).

We may use your data for internal processes, such as audits, data analysis, and research, to enhance the effectiveness of our services and maintain operational efficiency.

3. DATA SHARING AND DISCLOSURE.

We respect your privacy and will only share your information in limited situations as outlined below. NG Solutions Cleaning does not sell or rent your personal information to third parties.

3.A. Service Providers.

We may share your information with trusted third-party service providers who assist us in delivering our services. These providers perform functions such as:
Payment Processing: Securely handling credit card transactions and other payment methods.

Data Hosting and Security: Storing and securing data on servers and ensuring privacy protections are in place.

Marketing and Advertising Partners: Assisting with marketing campaigns and providing relevant advertisements based on your interactions with our website.
All third-party service providers are contractually obligated to protect your personal information and use it only for the specific purposes for which it was shared.

3.B. Legal Obligations.

We may disclose your personal information if required by law, regulation, legal process, or government request. Examples include:

Compliance with Legal Requirements: Responding to subpoenas, court orders, or other legal processes.

Protection of Rights: Disclosing information to protect our rights, privacy, safety, or property, as well as that of our clients or the public.

3.C. Business Transfers.

In the event that NG Solutions Cleaning undergoes a merger, acquisition, sale, or transfer of assets, your personal information may be transferred as part of that transaction. In such cases, we will notify you of any changes to the handling of your personal data.

3.D. With Your Consent.

We may share your information with other third parties when you have provided explicit consent for us to do so. This could include, for example, sharing feedback or testimonials publicly on our website or social media channels.

3.E. Anonymized and Aggregated Data.

We may share anonymized and aggregated data (data that cannot be used to personally identify you) with partners, affiliates, or for business analysis purposes. This data helps us understand trends and improve our services but does not include any personal identifiers.

4. DATA SECURITY.

We take the security of your personal information seriously and implement measures to protect it from unauthorized access, use, or disclosure. Below are the key components of our data security practices:

4.A. Encryption.

Data in Transit: We use encryption protocols such as Secure Sockets Layer (SSL) to protect your information when it is transmitted between your device and our servers. This helps ensure that any data shared with us, including payment information, remains secure.

Data at Rest: Sensitive data, such as payment details, is encrypted when stored on our servers, adding an extra layer of security.

4.B. Access Controls.

Restricted Access: Only authorized employees and third-party service providers who need access to your information for specific business purposes are granted permission to view your data. This is controlled through strict authentication processes.

Role-Based Access: Our systems are designed with role-based access, meaning different levels of employees have access only to the data necessary to perform their job functions.

4.C. Data Anonymization.

Where possible, we anonymize personal data to prevent it from being used to identify you directly. This ensures that even in the case of a data breach, the information is of limited use.

4.D. Security Audits and Monitoring.

Regular Audits: We conduct regular security audits to evaluate the effectiveness of our data protection measures and identify any potential vulnerabilities.

Continuous Monitoring: We use advanced monitoring systems to track unusual activities or potential threats. This allows us to respond quickly to any security issues that arise.

4.E. Data Breach Protocol.

In accordance with Section 7 of this privacy policy, we have established a comprehensive response plan to address any potential data breaches. In the unlikely event of a breach, we will promptly notify affected individuals and relevant authorities as required by law. We will provide details about the information impacted and the steps you can take to protect yourself, while also taking swift action to contain and remedy the situation.

4.F. Third-Party Security.

Vendor Security: All third-party service providers that process your data on our behalf are required to adhere to stringent data protection practices. We conduct due diligence to ensure that their security protocols meet our standards.

Contractual Obligations: Our contracts with service providers include clauses to ensure your personal information is protected according to applicable privacy laws and our internal standards.

4.G. Server Security.

The data we collect is stored on secure servers located in data centers with physical access controls, security cameras, and other measures to prevent unauthorized access.

4.H. Data Retention Policy.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. After this period, your data will be securely deleted or anonymized.
We continuously review and update our security practices to adapt to new threats and maintain the highest level of protection for your information.

5. USER RIGHTS.

As a user of our services, you have specific rights regarding the personal information we collect, use, and store. Below is an outline of your rights and how you can exercise them:

5.A. Right to Access to Information.

You have the right to request access to the personal information we hold about you. Upon request, we will provide a copy of the data we have collected, the purposes for which it is being used, and any third parties with whom it has been shared.

5.B. Right to Rectification and Correction of Information.

If you believe the personal information we hold about you is inaccurate or incomplete, you have the right to request corrections or updates. We will address your request promptly.

5.C. Right to Erasure (Right to be Forgotten).

You have the right to request the deletion of your personal information. Please note that this right may be subject to certain limitations, such as legal or regulatory requirements for retaining certain data. Nonetheless, we will make every effort to honor your request and securely delete your information whenever possible.

5.D. Right to Restrict Processing.

In certain circumstances, you have the right to request that we restrict the processing of your personal information, such as when you contest the accuracy of the data or object to its use for specific purposes. We will continue to store the data but will limit its use until the issue is resolved.

5.E. Right to Object.

You have the right to object to the processing of your personal information for direct marketing purposes or when the processing is based on legitimate interests. If you exercise this right, we will stop processing your data for those purposes, unless we have compelling legitimate grounds to continue.

5.F. Right to Data Portability, Transfer of Data.

 You have the right to request that we transfer your personal information to another service provider or third party of your choice in a structured, commonly used, and machine-readable format.

5.G. Right to Withdraw Consent, Marketing Communications.

 If you have provided consent for the use of your personal information for marketing purposes, you have the right to withdraw that consent at any time. You can opt out of receiving marketing emails by following the unsubscribe link provided in our communications or by contacting us directly.

5.H. Right to Lodge a Complaint, Filing Complaints.

If you believe your rights have been violated or that your personal information has been mishandled, you have the right to lodge a complaint with the relevant data protection authority or regulatory body. We encourage you to contact us first so that we may address your concerns.

5.I. How to Exercise Your Rights
Submitting Requests.

You can exercise any of these rights by contacting us via email at [email protected] or by phone at 954-306-6422. We may request additional information to verify your identity before fulfilling your request.

Response Time: We will respond to your request within 30 days of receipt. In some cases, we may extend this period if the request is complex, but we will notify you of any delays.

6. OPT-OUT OF SMS AND EMAIL COMMUNICATIONS. You have the right to opt-out of receiving marketing and promotional messages from NG Solutions Cleaning at any time. We respect your preferences and will honor your request to stop receiving these communications.

6.A. How to Opt-Out of Email Communications

Unsubscribe Link: You can opt-out of our marketing emails by clicking the "unsubscribe" link provided at the bottom of any marketing email you receive from us. Once unsubscribed, you will no longer receive marketing communications, but you may still receive transactional emails related to your service, such as appointment confirmations or invoices.

Email Request: Alternatively, you can email us at [email protected] requesting to be removed from our email marketing list.

6.B. How to Opt-Out of SMS Communications

Text STOP: To opt-out of receiving SMS messages, simply reply "STOP" to any SMS you receive from us. Once we receive this request, we will remove you from our SMS marketing list. You may still receive SMS notifications related to your scheduled services unless you specifically request to be removed from all SMS communications.

Contact Us: You may also contact us directly via email or phone to opt-out of SMS communications.

6.C. Service-Related Communications. 

Please note that even if you opt-out of marketing communications, we may still need to contact you regarding essential service-related matters such as appointment confirmations, reminders, cancellations, and other relevant details related to your services.

6.D. Processing Time. 

Please allow up to 10 business days for us to process your opt-out request. During this time, you may still receive communications from us.

7. DATA SECURITY.

We take the security of your personal information seriously and implement measures to protect it from unauthorized access, use, or disclosure. Below are the key components of our data security practices

7.A. Encryption.

Data in Transit: We use encryption protocols such as Secure Sockets Layer (SSL) to protect your information when it is transmitted between your device and our servers. This helps ensure that any data shared with us, including payment information, remains secure.

Data at Rest: Sensitive data, such as payment details, is encrypted when stored on our servers, adding an extra layer of security.

7.B. Access Controls
Restricted Access.

 Only authorized employees and third-party service providers who need access to your information for specific business purposes are granted permission to view your data. This is controlled through strict authentication processes.

Role-Based Access: Our systems are designed with role-based access, meaning different levels of employees have access only to the data necessary to perform their job functions.

7.C. Data Anonymization Practices. 

Where possible, we anonymize personal data to prevent it from being used to identify you directly. This ensures that even in the case of a data breach, the information is of limited use.

7.D. Security Audits and Monitoring
Regular Audits. 

We conduct regular security audits to evaluate the effectiveness of our data protection measures and identify any potential vulnerabilities.

Continuous Monitoring: We use advanced monitoring systems to track unusual activities or potential threats. This allows us to respond quickly to any security issues that arise.

7.E. Data Breach Protocol
Response Plan.

 In the unlikely event of a data breach, we have a response plan in place to notify affected individuals and relevant authorities as required by applicable laws. We will also work swiftly to contain and remedy the breach.

Data Security and Client Information Protection: All personal information, including access codes and payment details, is stored securely using encrypted systems. Only authorized personnel have access to this information for business purposes related to providing services. Client data is never shared with third parties or used for purposes unrelated to service provision.
Timely Incident Reporting: In the unlikely event of an incident involving your property—whether it be damaged, a security concern, or breach of protocol—NG Solutions Cleaning will notify you immediately. A detailed report will be provided, and the situation will be addressed promptly.

7.F. Third-Party Security
Vendor Security.

All third-party service providers that process your data on our behalf are required to adhere to stringent data protection practices. We conduct due diligence to ensure that their security protocols meet our standards.

Contractual Obligations: Our contracts with service providers include clauses to ensure your personal information is protected according to applicable privacy laws and our internal standards.

7.G. Physical Security, Server Security. 

The data we collect is stored on secure servers located in data centers with physical access controls, security cameras, and other measures to prevent unauthorized access.

7.H. Data Retention Policy.

We continuously review and update our security practices to adapt to new threats and maintain the highest level of protection for your information. We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. After this period, your data will be securely deleted or anonymized.

8. COOKIES AND TRACKING TECHNOLOGIES.

NG Solutions Cleaning uses cookies and similar tracking technologies to enhance user experience on our website and gather information to improve our services. This section explains what cookies are, how we use them, and your choices regarding their use.

8.A. Cookies Definition.

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit our website. They are used to collect standard internet log information and visitor behavior data.

8.B. Types of Cookies.

We use different types of cookies for various purposes:

Session Cookies: These are temporary cookies that expire when you close your browser.

Persistent Cookies: These remain on your device for a set period of time or until you delete them.

First-party Cookies: These are set by our website.

Third-party Cookies: These are set by external service providers to track activity across websites.

8.C. How We Use Cookies?

Essential Cookies: These cookies are necessary for the website to function correctly. They enable core functionalities such as navigating the site, accessing secure areas, and using forms.
Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve website performance and user experience.

Functionality Cookies: These cookies remember your preferences, such as language or location settings, and enhance your personalized experience on the website.

Marketing Cookies: We may use marketing cookies to track your browsing habits and show you relevant advertisements based on your interests. These cookies may be placed by third-party advertising networks.

8.D. Tracking Technologies. 

Web Beacons and Pixels: In addition to cookies, we may use small graphic images known as web beacons or tracking pixels. These tools help us track user interactions on our website and in emails, such as whether a link was clicked or an email was opened. They enable us to measure the effectiveness of our marketing campaigns.

8.E. Your Choices Regarding Cookies
Managing Cookies. 

You have the option to control and manage cookies through your browser settings. You can block or delete cookies, but doing so may impact the functionality and performance of our website.

Browser Settings: Most browsers allow you to refuse or accept cookies. You can also delete cookies already stored on your device. The method for managing cookies varies depending on your browser.

Opt-Out Options: For certain third-party cookies used for advertising purposes, you can opt out by visiting industry websites such as the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA).

Do Not Track Signals: Some browsers offer a "Do Not Track" (DNT) setting. Our website does not currently respond to DNT signals.

8.F. Consent to Use Cookies
Implied Consent.

By using our website, you consent to the placement of cookies and similar tracking technologies on your device unless you have disabled them through your browser settings.

Opting Out: If you do not wish to allow cookies, you can opt out by adjusting your browser settings or using third-party tools to manage cookie preferences. However, this may affect your ability to use certain features of our website.

9. CHANGES TO THE PRIVACY POLICY.

NG Solutions Cleaning may update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to our services. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

9.A. Notification of Changes
Advance Notice.

 When we make significant changes to the Privacy Policy, we will notify you by posting the updated policy on our website. If the changes are substantial or involve new ways of processing your data, we may also provide notice via email or other direct communication methods.

Effective Date: The updated policy will become effective on the date stated at the top of the Privacy Policy. By continuing to use our services after the effective date, you accept the revised policy.

9.B. Material Changes.

Material changes refer to significant updates in our practices regarding the collection, use, or sharing of your personal information. This may include alterations to your user rights or enhancements to our security measures. When legally required, we will seek your consent before implementing major changes to our data handling practices. This may involve providing you with an updated privacy policy and asking for your agreement to the revised terms.

9.C. Your Responsibility to Stay Informed. 

We encourage you to regularly review our Privacy Policy to stay updated on any changes. By continuing to use our website and services after any updates, you acknowledge and accept those changes.

10. CONTACT INFORMATION.

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or any other aspect of our services, please feel free to reach out to us. We are committed to addressing any issues promptly and ensuring your privacy is protected.
Email: [email protected]
Phone: 954-306-6422
Address: NG Solutions Cleaning. 4801 S University Dr # 102, Davie, FL 33328

Availability and Response Time.

Our team is available during regular business hours, Monday to Friday, from 8:00 AM to 5:00 PM EST. We strive to respond to all inquiries within 1-2 business days.

11. CONFIDENTIALITY AND PRIVACY POLICY.

At NG Solutions Cleaning, we prioritize the privacy and confidentiality of our clients. The following outlines our approach to handling sensitive information, photos, and client data to ensure transparency and respect.

11. A. Photos and Media.

Photography Before and After Photos: We may capture before and after photos during certain services, including initial cleanings, post-construction cleanings, and move-in/move-out cleanings. These images help us uphold our cleaning standards and confirm your satisfaction. Additionally, photos may be taken during recurring appointments if the home is not in its typical condition. The purposes of these photos include:

Training and internal review
Proof of service quality
Promoting our cleaning standards

Commitment to Privacy and Personal Belongings: We do not photograph personal items, including family photos, jewelry, or any sensitive belongings, to ensure your privacy and protection.
Photo Preferences and Waiver of Liability: If you would like to restrict photography of work areas in your home or office, please notify our office before your cleaning appointment to complete a waiver of liability.

Satisfaction Guarantee: Please note that our satisfaction guarantee may be voided if we cannot provide photographic evidence of cleaning progress to our office team.

11.B. Social Media Photos.

 Showcasing Our Work with Your Consent. With your consent, we may feature before and after photos from your home on our social media platforms or website to highlight our exceptional cleaning services. Rest assured; we take the following precautions:

No personal items (e.g., family photos or personal information) will be included in the images.
Only the cleaned areas, along with any furniture or décor moved during the cleaning process, will be featured.
If you prefer not to have any photos taken for social media or website use, please let us know before your cleaning appointment. We are committed to respecting your preferences and ensuring your privacy.

11.C. Client Privacy and Protection of Personal Information. 

We are dedicated to safeguarding your privacy in accordance with applicable privacy laws. Any information collected from clients is used solely for business purposes related to our cleaning services. We will not share or disclose any personal information without your explicit consent.

11.D. Confidentiality.

This agreement acknowledges the confidential relationship between NG Solutions Cleaning and our clients. Information concerning your business affairs, customers, vendors, finances, properties, methods of operation, or other sensitive data, whether shared orally or in writing, is regarded as Confidential Information. We agree that we will not disclose any confidential information to any third party, either during or after the term of our agreement, without your consent. We also ensure that our employees are bound by the same terms of confidentiality.

11.E. Client Reviews, Testimonials and Opt-Out Option for Public Sharing.

 Clients may choose to opt out of having their public reviews and private feedback used as testimonials or references for NG Solutions Cleaning’s marketing efforts. If you opt out, your reviews will remain confidential and will not be shared publicly.

Our goal is to deliver exceptional cleaning services while prioritizing your privacy and confidentiality. If you have any concerns or specific preferences regarding your privacy or the management of sensitive information, please do not hesitate to reach out to us at [email protected]