Terms of service- Residential & Commercial

Welcome to the headquarters located in Davie, FL. By utilizing our services, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully before engaging in any transaction with our company. 

Scope of Services

Our house and office cleaning services are tailored to meet the individual needs of each client, providing thorough and professional cleaning solutions for residences and bussiness within the Broward county. Our offerings include, but are not limited to, regular cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, windows cleaning, carpet cleaning  and customizable cleaning packages based on the client's preferences. We ensure that all services are performed by trained and experienced personnel using high-quality products. All services without cleaning for more than 45 days will be charged at an hourly rate per person.

Special Requests:
NG Solutions asks that the client call the office 48 hours in advance of their scheduled service for any special requests to assure that the schedule allows the cleaning technicians enough time to perform the request during that scheduled service.
Any services requiring extra labor, supplies and/or equipment will be billed additionally for these services. Any services not normally included in the cleaning package that the client selected will be an added charge unless it is noted in the client’s service agreement.
Any services requiring extra labor, supplies and/or equipment will be billed additionally for these services. Any services not normally included in the cleaning package that the client selected will be an added charge unless it is noted in the client’s service agreement.

Appointments and Cancellations Clients may schedule appointments via our website, client hub or by contacting our office directly. We request that any changes to scheduled appointments be made at least 24 hours in advance. Cancellations made less than 24 hours before a scheduled appointment may incur a cancellation fee equivalent to 50% of the service cost. We understand that emergencies occur, and we will endeavor to accommodate changes where possible. We hereby confirm all scheduled appointments. A lockout fee of $100.00 will be applicable.

Payment Terms All services must be paid in full upon completion unless otherwise agreed upon in writing. We accept various forms of payment including major credit cards and ACH. Regular clients may opt to have payments billed monthly under special agreement terms or many of our customers find it easiest through automatic payment after of the service is completed. It is the client's responsibility to ensure prompt payment; late payments may result in additional charges or termination of services. Any returned payments or overdue balances are subject to a $65.00 fee.

Deposits: A non-refundable deposit of 50% of the total estimate is required to secure your booking for new clients.
Deposits may be required prior to starting a new service. These deposits are only refundable if the job is canceled with more than 48 hours notice or otherwise the deposit is forfeited. 

Price Increases:
Clients are given advance notice of any price increases. NG Solutions reserves the right to raise prices at any time.
We strive to provide you with the best cleaning service possible. Our rates may be subject to change at any time, but we will always provide advance notice of any price increase. Additionally, if the conditions or needs of your house or office have changed, a price adjustment may be necessary

Liability

While our staff is committed to providing a careful and diligent service, we cannot assume liability for pre-existing damage or poor condition of items within the home unless it is clearly demonstrable that damage occurred due to our actions during service provision. We advise clients to secure or remove any fragile or valuable items prior to a scheduled appointment. Rest assured, our team is extensively trained and proficient in utilizing our recommended products to deliver optimal results for our clientele. In the event that you prefer to use your own products, we must advise that NG Solutions cannot be held liable for any damage to surfaces resulting from client-supplied chemicals or equipment.

Insurance
While our team members are trained on proper cleaning procedures and pride themselves in being careful, if anything were to get broken as the result of something one of our team members did while cleaning - we want to step up to make it right! they delivered a form about the accident and the office will contact to you in 24 hours. That means trying to as quickly as possible to either repair or replace it - and because all of our team members are insured, we would file a claim whenever necessary to help resolve the situation.
Breakage
It can happen when you least expect it! Ng Solution can assume no liability for damage due to pictures not hung securely, items with unstable bases, floating shelves, items not secured properly, etc. Curio cabinets, figurines, glassware and items of extreme value or sentimental value should be cleaned by the client. If an item is broken by one of our cleaners, Ng Solution will pay up to $100 per item or replacement cost when the value is verifiable. The client needs to save a broken item for Ng Solution to inspect.
Damage
The client should point out any damage to surfaces during the walkthrough and before the service begins. Ng Solution is sometimes called in to correct the damage that was already there or that another cleaning company was responsible for. In this case we may require that the client sign off on a pre-existing surface damage waiver.
In areas of the home with extreme clutter, Ng Solution reserves the right to skip those areas in order to avoid damaging items or injuring the cleaners.
Surfaces such as hardwood floors and natural stone should be in good  condition and ready to clean without causing harm to the surfaces when using a neutral pH cleaner.
Note: If you would like, we would be glad to send you a certificate showing our insurance is complete and up-to-date. Ng Solutions will furnish all forms of insurance required by law and shall maintain the same in force.
Disclaimer
Your satisfaction and safety is our highest priority, and we have set strict standards to deliver on this commitment. We do understand that accidents can happen, and in the rare and unlikely event of an incident, our Trust & Safety Team is here to support you. Please advise the team if they need to care or attention to any space from your home to avoid an accident. The crew will clean around any valuable or personal items that are placed in the areas to be cleaned. However, for ultimate protection and peace of mind, we recommend securing or removing any valuable or personal items prior to your appointment. This will help to prevent any potential misunderstandings.
Please be advised that our policy does not cover theft or missing items. The crew will not access or open drawers, closets or boxes without authorization.
On the rare and unlikely event of damage during your appointment, you must complete a claims form. You may also contact them at the office and a member of the discussing the resolution. In order for claims to be considered, damage must be reported within 24 hours of the appointment start time, a claim must be filed within 14 days of the appointment, you must be an active client at the time the claim is processed, and you must be up to date with any payments at the time the claim is processed. Any claims that do not meet these criteria will not be considered. You can review the claim form, and understand the full process of submitting a claim.
Comprehensive General Liability
Workers' Compensation
Bonding

Security NG Solutions will not be liable for any false alarm charges due to code changes not brought to their attention before servicing the home or office. Note: In the event the client chooses to leave a door unlocked or place a key under a mat or any other unsecured place for the crew to gain entry into the home or office, the client is agreeing that NG Solutions will not be held liable for any damages or theft to the client’s home or office.

Health: For the safety and well-being of all parties involved, we kindly request that you disclose any health conditions in writing so that our team can accommodate any necessary requirements during the service delivery. We are also asking for your help in keeping our staff healthy. If anyone in your property is feeling ill, please give us a call so that we can adapt to your cleaning needs and schedule. 

Client Privacy We respect your privacy and commit to protecting any personal information shared with us in accordance with applicable privacy laws. Information collected from clients is used solely for conducting business activities related to service provision and will not be disclosed without consent.

Confidentiality
We recognize and acknowledge that this Agreement creates a confidential relationship between our company and the client. We understand that information concerning the client’s business affairs, customers, vendors, finances, properties, methods of operation, and other such information, whether written, oral, or otherwise, is Confidential Information. Therefore, we agree that we will not, at any time during or after the term of this Agreement, disclose any confidential information to any person whatsoever. We also agree to bind our employees to the terms and conditions of this Agreement. Clients have the option to opt out of their public reviews and private feedback being used as a reference or testimonial for NG Solutions Cleaning to market its services.
Photography
We may take before and after photos during your initial cleaning appointment, post-construction cleaning and move-in/out cleaning, services. These photos allow us to ensure your satisfaction and meet our high standards for cleaning. In some cases, we may also take photos during recurring appointments if the home is not in its usual condition. These photos are used for training, proof of our work performance, and promoting our quality standards. We never take photos of personal items such as family photos or jewelry. If you do not want us to take photos of work areas in your home, please notify our office before your cleaning appointment to sign a waiver of liability. Please note that our satisfaction guarantee may not apply if our cleaning professionals are unable to demonstrate cleaning progress in your home to our office team.
Social Media Photos
We take pride in showcasing the exceptional cleaning services we provide to our clients. With your permission, we may take before and after photos to post on our social media pages or website. We understand the importance of privacy and assure you that we will not expose any personal items, such as family photos or names, in these photos. We will only showcase the areas we have cleaned and any furniture or decor that may have been moved for the cleaning process. If you do not wish to have any photos taken of your home, please let us know before your cleaning appointment. We will always respect your wishes and your privacy. Our goal is to provide the best cleaning experience possible while maintaining your trust and respect. Thank you for considering allowing us to share our cleaning successes with others.

Non-Solicitation agreement:
Personnel supplied by NG Solutions Cleaning are deemed employees of NG Solutions Cleaning and will not, for any purpose, be considered employees or agents of the customer during or after finishing a relationship with NG Solutions Cleaning.
The customer understands that Ng Solutions Cleaning has invested time and money in the development and training of their employees and that the customer under no circumstance will knowingly engage in a direct working relationship with any employee of Ng Solutions Cleaning.
The customer understands that the solicitation of an Ng Solutions Cleaning employee for my private hire will result in termination of service(s).
The customer understands that will pay NG Solutions Cleaning a training minimum fee of $5,000.00 if I breach this non-solicitation agreement and hire their employee for my own private any service . Ng Solutions Cleaning is an equal opportunity employer. 

Guarantee
We bring together the best people, most effective methods, highest quality supplies and latest equipment to deliver on our commitment of peace of mind. However, if we happen to miss something or if the service provided is not to your liking, we stand by our promise and take full responsibility for our work. We will work with you until you are completely satisfied with the services we have provided. If you are not satisfied with our services, please notify us within 24 hours from the date and time of your cleaning by calling or emailing our office. We will promptly return and re-clean the area that was missed. However, please note that we cannot guarantee a touch-up for items or areas that have been damaged in the past, improperly cared for, stained, or have aged past the point of cleaning. While we do not offer refunds, we will work closely with you until you are completely satisfied with the services received. Our ultimate goal is to ensure that you are happy with our services and that your home is sparkling clean.100% Satisfaction 

Communication
Please see below the best ways to contact us, for any suggestions, compliments, or complaints. Communication is at the top of our priorities, and we want to make sure to be here for you.
Option 1- Call or Text 954-306-6422, Please use this number for any non-urgent inquiries. Your request will be responded to in the order it is received by our customer support department.
Option 2- Text message 954-787-1004. You can be assured your concerns will receive prompt attention, at whatever level is necessary. Please use this number specifically for any Inquiries regarding schedules, quotes, invoices and payments. This number is also to be used for any important information we may need to prioritize prior to arriving to your appointment. You will be receiving all reminders and texts about our arrivals from this number.
Option 3-  (WhatsApp) 954-367-2781 For your convenience please use this number to communicate with us via if you are out of town or have any request needing to speak to an office staff directly.
Our emails of communication
General Email: [email protected]
Billing/Admin Email: [email protected]
Quality Control: [email protected]